Everyone has certain rights. You have the right to:
- Receive treatment from a general practitioner or health professional
- Have your treatment explained to you
- Refuse to be treated in front of students or to be involved in medical trials
- Have a relative or friend with you.
- Have a chaperone, for example when you are having an intimate examination. We shall arrange this for you.
- Have access to an interpreter or signer
- Have access to emergency medical care
- Complain without discrimination
- Receive treatment regardless of your race, gender, age, social class, religion, sexual orientation, appearance, disability or medical condition.
- Have access to your medical records under the Access to Medical Records Act of 1990. (You must apply in writing to the Practice Manager).
You can help yourself and the practice staff by doing the following:
- Be on time for appointments
- Inform the surgery if you cannot keep an appointment
- Inform your GP or any hospital you are attending if you move home or change your telephone number.
- Use emergency services responsibly
- Treat healthcare staff politely and with respect.
- Inform the practice if you have suggestions and comments to improve our service