Please telephone to arrange an appointment on 0300 790 6288. We operate a varied pre-bookable appointment system for our patients to consult with our range of health professionals and our staff are happy to arrange appointments for you or advise you which health professional is most appropriate for you to consult should you be unsure. Please remember one appointment is only for one person. It is best not to arrive too early for your appointment and please note that the highest demand for appointments are early morning and late afternoon and whilst we make every effort to accommodate your request, please be prepared to compromise.
Routine planned surgeries for doctors, specialist minor illness nurses and practice nurses
Monday to Friday
8:30am – 10:30am and 11:00am – 12:15pm
1:30pm – 3:30pm and 4:30pm – 5:30pm
Extended Hours Opening
Tuesday evenings 6:00pm – 8:00pm. Pre-bookable appointments ONLY. These pre-bookable appointments are greatly valued by our working patients who cannot attend normal day appointments.
Our Healthcare Technicians are available by pre-bookable appointment each morning; to take blood samples, check blood pressure or administer flu vaccines.
You may be referred to a healthcare technician directly from your doctor consultation. Housebound patients are visited in their homes.
Urgent Appointments
Should you have a problem you feel will not wait for the next routine appointment, please telephone our receptionist, who will do all she can to help you. Our duty doctor for the day may be able to help you over the phone, so please give as much information as possible to our receptionist who will type your request into your record for the doctor to return your call. The duty doctor can also allocate you a doctor only reserved appointment with the most appropriate clinician for continuity of care. If you feel you are going to need to be seen that day please call as early as possible, ideally before 10:00am.
If you cannot for any reason keep your booked appointment with a member of our healthcare team, PLEASE telephone 0300 790 6288 to inform our receptionist so that a valuable appointment can be freed up for another patient to attend. Thank you.
We would respectfully ask that you:
- Do not arrive too early or late for your appointment
- Phone us to let us know if you intend to cancel an appointment or are running late for an appointment.
- Treat our staff with courtesy and respect, as they will you.
- Provide our reception staff with as much information as possible to help them help you consult with the most appropriate clinician. Our staff are authorised to do so by our clinicians. If you consider your condition personal, please just say so. We will understand.
- Inform the reception staff of any alterations in your circumstances, such as change of surname, address or telephone number. Please ensure that we have your correct telephone number, even if it’s ex-directory.
If you are Late
Please attend your appointment on time , if you are late you may not be seen.
Interpreter
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
Private Medical Examinations
Medical examinations for special purposes such as pre-employment, fitness to travel, elderly drivers, fitness to undertake sports etc, will require longer than a routine appointment.
These examinations do not form part of NHS Services, you will be charged for any such examination. Please check the fee chargeable when you require to arrange any such examination.
Request for GP Letters/Completion of Forms
If your Doctor has agreed to write a letter for you in connection with your employment, acting as a referee, or for some other specific area, you may be charged for this letter. Please allow at least five working days before collecting your letter, if you require this letter urgently please inform your Doctor during your consultation. If you wish your Doctor to complete a form/report for you, there will also be a charge for this, please allow 48 hours before uplifting your form.
The reception staff will advise you of any applicable charges.
